Job Details

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Job Description

Job Openings:

Process - Agent Bank Fees/Invoices are raised by banks which acts as an agent for another bank. Based on client’s request, Banks trade in capital markets globally. To trade in countries where they can’t trade directly, they appoint the local bank to trade on behalf of them. For doing so the Agent bank charges Fees to the requestor Bank.

Agent Bank Invoice Receipts (ABR) processing team helps in processing payments of these invoices along with required ledger/journal postings and critical reporting.

 Activities to perform

• Understand the process workflow and get trained on the functions within specified timeframe.
• Accurate and timely logging of invoices and ensure subsequent validation and approvals from onshore team.

• Responsible for timely payments (Direct debits/Manual Payments)
• Depending on fee type, posting ledgers/journals.

• Liaise with different reference data and static teams for setting up the missing sub-ledger details for accounts, to ensure minimal aged breaks.
• Adhered to the internal escalation policy for the resolution of aged breaks.
• Collaborating with the Product control team to understand and allocate the costs to the respective books and solve discrepancies.

• Ensure all SLA/KPI as agreed with Client is met with 100% accuracy and timeliness
• Track all the updates and report daily to sr. manager and adhere to the checklist.
• All reports to be prepared accurately and submitted on time as per timelines agreed with client.
• Ensure all process related controls are followed without exceptions.
• Ensure thorough Quality Checks on Invoices/Vouchers submitted for payment and reports created.
• Provide support for ad hoc requests from the business users and Supervisor.
• Be a backup for Sr, Manager’s activity.
• Document all procedural changes and get requisite approval from client on regular basis.
• Emails are acknowledged within 24 (1 BD) hours and responded with resolution within 48 hours from the date of receipt.
• Zero escalations from brokers/Client for inadequate response.
• Have regular interactions and review meetings with Client.
• Review the performance of the team members and maintain Training Matrix, SOP (Change Management), Escalation Tracker, Error Log
• Assist Sr. Management in any adhoc requests and support during their absence.

Exp : Min 8 + years

Team Converse

KeySkills

abr,agent bank reconciliation,agent billing,Direct debits,international banking,Manual Payments