Converse Placement Services India Pvt. Ltd.
Converse Placement Services India Pvt. Ltd. 98878471445 ayushi@conversejob.comJob Description
We are hiring for Service desk Associate - international voice
Location : Bangalore
Experience :. 0-1 yrs.
CTC : Upto 3.5 LPA
Job Summary :
· Provide day-to-day operational customer service via inbound calls and web support via live chats, email and portal activities.
· Process service orders, answer questions, troubleshoot basic mobile phone issues, maintain account information.
· Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information through communication tools provided by the client.
· Meet and improve schedule guidelines (log in, breaks, avail and on call handling time..etc)
· Demonstrate reliable attendance to avoid additional stress to team members, logging in and being available at the start of scheduled shift.
· Complete assigned tasks accurately and within required customer assigned Service Level Agreements.
· Utilize resources to manage transactions, escalating issues appropriately.
· Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.
· Maintain a comprehensive understanding of account goals and processes by retaining information, asking questions, understanding SLA’s and account expectations.
· Display professional, positive, and courteous phone etiquette.
· Resolve caller's issue accurately and efficiently to minimize call backs.
· Understand and proactively addresses user's concerns, identifying the root of the issue.
Skills & Qualifications:
· Candidate with excellent communication skills.
· Fair understanding of android and iOS phones is preferred
· Should be ready to work in US shifts hours; 9 hour where the work window may vary between 6 pm to 6 am (India time) and on Indian Holidays
· Computer literate
· Knowledge of Ticketing System experience (ServiceNow, Maximo, Remedy, etc.) troubleshooting is an added.
Education:
Any graduate/undergraduate(12th / Diploma-12+3)
BE/B.Tech are not eligible
Interview Procedure : Virtual Interview.
Helpline Number:
Nilu : 98878471445
To apply: ayushi@conversejob.com
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To know more about job openings please visit @ www.conversejob.com
All the Best,
Converse Hiring Team.
KeySkills
Excellent Communication,Excellent Communication SkillsFunctional Area
BPOJob Overview
-
Offered Salary
Rs.300000 - Rs.350000 -
-
Designation
Junior Service desk Associate -
Industry
BPO / Call Centre -
Experience
0 - 2 Years
Job Location
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