Job Details

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Job Description

 We are hiring for Desktop Support Engineer

 

Location : Mangalore

Experience: 10+ years

CTC: Upto 17 LPA

 

Job Summary –

"Supervise and review service desk activities.

Review and ensure compliance to standards like GSD, PCI, ISO, ISMS, BCMS by facilitating audits by internal and external teams.

Place hiring request and conducting interviews.

Work with HR and support groups to improve employee retention and satisfaction.

Conduct reviews on key performance indicators and provide feedback.

Root cause analysis of escalation and SLA misses.

Attend change meetings and manage change communication to production teams.

Performance appraisal and normalization"

 

Technical Skills:

·         "Client Technical Service Awareness - Advance

·         Ticketing Tool - Intermediate

·         MS Office - Advance

·         Networking concepts - Intermediate

·         Client Process Knowledge - Intermediate

·         DMAIC Methodology - Advance

·         Client Business Awareness - Advance

·         Analytical skills - Expert

·         Operations Management - Advance

·         Client Business relationship Management - Advance

·         SLA Management - Advance

·         Financial understanding of the Business - Beginner

·         Effective Business Communication - Expert

·         Decision Making Skills - Expert

·         Measuring Performance/Performance Management Skills - Advance

·         Coaching for Success - Advance

·         Motivating Others - Advance

·         Business Acumen - Beginner

·         Growing the Business - Beginner

·         Championing Change - Intermediate

·         Identify and Build Talent - Beginner

·         Develop Others - Beginner

·         Conflict Management Skills - Advance

·         Patience - Advance

·         Managing Stress - Advance

·         Positive attitude to change - Advance

·         Attitude to feedback/willing to learn - Advance

·         Relating to Others - Expert

·         Influencing Others - Expert

·         Team Player - Expert

·         Insight into the Customer's Mindset - Expert

·         Solution Based Approach - Expert

·         Follow Through - Expert

·         Personal Credibility - Advance

·         Self-Development - Advance

·         Result Focus - Advance

·         Drive to Win - Advance

·         Establishing Focus - Advance

·         Recognize Efforts - Advance

·         Approachability – Advance

·         Dealing with Fairness - Advance

·         Fostering Team Work - Advance

·         Organization Agility - Beginner

·         Managerial Courage - Intermediate

·         Challenging Status Quo - Intermediate

·         Intelligent Risk-taking - Intermediate

·         Create a Learning Culture - Beginner

·         Channeling Innovation - Beginner"

 

Certifications Needed:

·         ITIL certified

 

INTERVIEW PROCEDURE: VIRTUAL INTERVIEW.

HELPLINR NUMBER:

Ali: 9694144935

To apply: rida@conversejob.com

 

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 All the Best,

Converse Hiring Team.

KeySkills

Desktop support,Desktop Support Engineer,Incident Management,Incident management tool,ITIL,sccm,TROUBLE SHOOTING,Troubleshooting,Troubleshooting Of Laptop And Desktop Devices