Current Opening details

Job ID 1421048221
Position TECH Support Officer Wipro Bpo CALL 0-9001590555
Designation TECHNICAL SUPPORT OFFICER/CUSTOMER SUPPORT ASSOCIATE
Job Description

DAILY INTERVIEW AT 5A/14 TILAK NAGAR NEAREST METRO SUBHASH NAGAR DELHI

Experience 0 Months to 4 years in Technical Process.
An understanding of ISP/Networking concepts
Should have Basic Computers & Internet knowledge.
Strong verbal communication skills.
Process: 100 % Technical Support.
CALL 0-9610000062

Experience 0-5YEARS
Industry Type BPO / Call Centre / ITES
Education ANY GRADUATE
Location NOIDA
Contact Email conversejob@gmail.com
Contact No. 2147483647
Salary(In Rs.) 17000-25000 /-
Candidate Profile Detail

Provide exceptional customer support when communicating and assisting customers. Ensure that high quality standards are maintained for all customer interactions and issue resolutions.

- Resolve tickets over the telephone, via email - Analyze customer reported information to identify problems and concerns.
- Perform problem research and testing when necessary.
- Deliver high quality and timely resolutions to problems.
- Initiate follow-up to other service areas when appropriate.
- Track and manage resolution of software deficiencies on customer's behalf.
- Successfully answer questions on technical aspects of the software applications.
- Perform other duties and responsibilities as necessary.

 
Company Description

Wipro BPS (A division of Wipro Limited)

 

At Wipro BPS, you will get a in-depth understanding about the best way to service the customer requirements by leveraging Quality, Innovation, a self-sustaining Process Framework, IT expertise and Domain knowledge
Last Apply Date 31-Jan-2015 11:01